Chaussettes

Orders placed on weekdays before 3:30 PM are shipped the same day. Delivery time is 1-2 weekdays... most often just one!

Delivery to a parcel shop is free for orders of 349 DKK or more. For orders of 349 DKK or more, home delivery can be added for 19 DKK. If you spend less than 349 DKK, delivery to a parcel shop costs 39 DKK, while home delivery costs 49 DKK.

There can be several reasons why you haven't received your package. If more than two weekdays have passed and your package still hasn't been delivered, please email us at kontakt@boombutik.dk. We'll quickly make sure your package gets on its way 🚚

Your package will stay at the parcel shop for 10 days. If you don't pick it up in time, it will be returned to us and you will be refunded 💜

It's really easy to return an item if you need to. You just need to create the return in our return portal. There you get a QR code that you can show at the nearest GLS parcel shop. Then they can print a label for you.

As soon as we have received and processed the return, we refund you via the same payment method you used for the purchase. We do keep 25 DKK for the return shipping (it's less than the GLS shipment costs!) ✌️

Remember, you can't return clothing if it has been worn 🤕

Yes! If you return items from multiple orders, please include a note with the order numbers the clothes come from. That makes it much easier for our warehouse to make sense of the return package, and therefore the refund as well.

You have 31 days to send a return from the day you receive your package.

As soon as our warehouse has registered and processed your return package, we will refund you 🏦 It takes 1-5 weekdays from the day we receive the return until we process and refund it.

Here in the shop, exchanging is actually just the same as returning plus a new order. We've found that this is the fastest and easiest for everyone 🤓 If you want to exchange one or more items, please send the unwanted items back with the included return label and place a new order for the items you want instead.

Our friends in the warehouse really try to minimize mistakes in the packages, but it can unfortunately happen sometimes 😌 If there has been a packing error in your order, please write to us at kontakt@boombutik.dk. Then our sharp and sweet customer service team will take care of the case! We unfortunately can't be reached by phone, but we'll make sure to fix your problem as quickly as possible, and in these cases we of course always cover the extra shipping costs 🤝

Once in a while it unfortunately happens that we send out an item that, for example, has a seam that has come loose. We try to check the clothes thoroughly, so it thankfully doesn't happen often, but if you experience it, please write to us at kontakt@boombutik.dk or on insta. Then Louise, Felix, or one of the others will solve the problem as quickly as possible ⚡

When the gift card is purchased, you will receive an email with a code 🤗 This code is entered to the right of your contact information in the field called "enter discount code or gift card".

Did a mistake happen when you ordered, or do you regret something you ordered? Write an email to "kontakt@boombutik.dk". The title can say "URGENT", so we can really feel that it's urgent! Then we'll do our best to cancel or change your order before it gets packed!

This is most often due to errors in the email address, or because it ended up in the spam filter. If you can't find the email in the spam filter, please write us an email where you provide the phone number and/or name you used to place the order. Then we'll resend the order confirmation to you!

The best thing you can do in this deeply unfortunate situation is to sign up for your desired item with your email address here on the website. As soon as the item is back on the shelves, you will receive an email with a link directly to ordering ⚡

You are of course always welcome to write to us at kontakt@boombutik.dk or insta, and we will give our best guess for when the item is back.

Our old store is closed, but we're looking forward to opening a new, beautiful store in Nørrebro in Copenhagen in May!

We would say the clothing is very true to size. Therefore we generally recommend taking the size you normally wear. But we ourselves wear many different sizes depending on how it should fit. For example, I - the one sitting and writing this FAQ - have clothes from this store in sizes from M to XXL.

Our clothes are as basic as it gets, so they aren't intended for a specific gender or body type - we really think everyone can wear them.

As a rule, use the same size you're used to 🤗 If you're in doubt, you can also use our size guide, which you can find under the product description.