Refund Policy

Returns
You have 31 days to return. We offer free exchanges, returns for store credit and returns with a refund via our return portal.

Once you have registered your return, you will receive a QR code that you can show at your nearest GLS parcel shop. 

Exchange
Did you order the wrong size or would you like to exchange for a different product? You can do both free of charge through our return portal.

Once you have registered your exchange, you can download a QR code as a return label, which can then be scanned at a GLS parcel shop.

As soon as you have handed in your return, we send your exchange. So you do not have to wait until our warehouse has received and processed your return. 

Gift card
You also have the option of receiving your refund as a gift card. Simply select "gift card" in our return portal. If you choose this option, we offer free return shipping. In addition, as a bonus we add a further 10 % on top of the refunded amount.  

Refund 
You also have the option of getting the money for your order refunded. If you choose this option, we retain DKK 39 per returned order – not per returned product. Once the unused item has reached our warehouse, its price is refunded within 7 business days.

The item's value
You are only liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item.

You may try the item in the same way as you would in a physical store. If the item has been tried beyond what is described above, we consider it used, which means that if you cancel the purchase you will only get part or none of the purchase amount back, depending on the item's commercial value.

So in order to receive the full purchase amount back, you must do the same as you can in a physical store. You may try the item, but not actually put it to use.

Right to complain
A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. The right to complain applies to defects in material or workmanship. The right to complain does not apply to faults or damage caused by incorrect use of the product.

Complaint options
If you have a complaint about a product purchased in the shop, a complaint can be sent to:

Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg

You can complain to Center for Klageløsning (the Danish Centre for Complaints Resolution) via the complaints portal for Nævnenes Hus at https://kpo.naevneneshus.dk/.

If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission's online complaints platform at http://ec.europa.eu/odr.

If you submit a complaint here, please provide Boom Butik's email address, kontakt@boombutik.dk.